FAQs – Purity Coffee in Canada by Only Gourmet

1) Where do you ship?
We currently ship within Canada only.

2) How much does shipping cost?
• Free shipping on orders CA$50+ (merchandise subtotal after discounts, before taxes).
• Orders under CA$50 have a CA$10 flat shipping fee.

3) How long does delivery take?
Orders are processed in 1–2 business days (Mon–Fri, excluding holidays).
After shipping, transit time is typically 2–10 business days.
Total estimated delivery time is 3–12 business days.

4) Will I get tracking?
Yes. You’ll receive a shipping confirmation email with a tracking link once your order ships.

5) How can I track my order?
• Use the tracking link in your shipping confirmation email
• Log into your account on puritycoffee.onlygourmet.ca
• Contact us with your order number

6) Do you ship to P.O. Boxes or freight forwarders?
No. We do not ship to P.O. Boxes or freight forwarders.

7) Can I change or cancel my order after placing it?
Contact us as soon as possible. If your order has not shipped yet, we’ll do our best to help. Once an order has shipped, it cannot be changed or canceled.

8) What is your return policy?
We accept returns within 30 days of delivery for new, unopened, unused items in original packaging. Returns are by mail and we provide a free return shipping label for approved returns. No restocking fees apply.

9) Can I return opened coffee or consumable products?
For health and safety reasons, we can only accept returns for consumable items if they are unopened and unused.

10) When will I receive my refund?
After we receive and inspect your return, refunds are processed within 7 business days to the original payment method. Your bank or payment provider may take additional time to post the funds.

11) What if my order arrives damaged?
Contact us within 7 days of delivery and include clear photos of the item(s) and packaging. We’ll help with a replacement or refund where applicable.

12) What if my package says delivered but I didn’t receive it?
• Check with neighbors/household members or your building reception/mailroom
• Contact the carrier using your tracking number
• If still unresolved, contact us within 7 days of the delivery scan so we can assist

13) Do you offer customer support?
Yes. Support is available via Email, Phone Call & Live Chat during business hours.

14) How do I contact you?
Email: wecare@onlygourmet.ca
Phone: +1 613 902 1258
Support Hours: Monday–Friday, 9:00 AM – 5:00 PM (ET – Toronto)

15) What currency do you charge in?
Prices are displayed on the site and charged in the currency shown at checkout. For Canadian orders, prices are generally listed in CAD.